RETURNS, REFUNDS AND EXCHANGES

What should I do if I want to return an item?

We only accept returns in the case of a manufacturing defect identified at the time of delivery. To be eligible, you must provide proof of the defect during unboxing.

Please share clear photos or videos showing the defect with our customer service team at info@jcmoto.in. The product must be in new, unused condition and include the original packaging with all tags intact.

If your return request is approved, we will either;

Exchange the item for a new piece, or
Issue store credit for the equivalent value.

Please note::

Original shipping charges are non-refundable.
Return shipping costs will be borne by the customer.
All return or exchange requests must be made within 3 days of delivery.

Which items are not eligible for a return or exchange?

Items purchased during promotions or special deals (unless otherwise stated)
Customized or made-to-order products
Used or damaged items, unless covered under warranty and approved by us via email or phone in advanc

Do you offer refunds?

We do not offer monetary refunds. In the event of a manufacturing defect, we provide either:

Store credit of equivalent value, or
A replacement item

What should I do for an exchange?

If you opt for an exchange, you may select any item(s) of equivalent value (excluding shipping charges). A reshipment fee will apply to the exchanged item

SHIPPING POLICY

At jcMoto, we aim to process and ship your motorcycle parts efficiently. Please review the details below to understand how shipping, delivery, and related issues are handled.

Order Processing Time

All orders are processed and packed within 72 hours of order confirmation, excluding weekends and public holidays. Once dispatched, you will receive a shipping confirmation email with tracking details.

In certain cases, faster processing or expedited shipping may be possible depending on stock availability. This may involve an additional charge. If you require your order urgently, please contact us before or immediately after placing your order, and we will do our best to assist.

Shipping Rates & Delivery Estimates

Shipping charges and delivery timelines are determined by:

The courier service
Delivery location
Package size and weight

Delivery estimates are provided by the courier partner and are indicative only. Shipping delays may occur due to unforeseen circumstances such as weather conditions, logistical disruptions, strikes, or operational issues beyond our control.

Order Confirmation & Tracking

You will receive:

An order confirmation email once your order is placed
A shipping confirmation email once your order is dispatched, including the tracking number and courier service details

Tracking updates should be checked directly on the courier partner’s website.

Damages in Transit

If your order is received damaged or tampered with, you must:

Contact the jcMoto support team immediately upon delivery
Retain all original packaging materials, including outer boxes, labels, and protective inserts, for inspection
Provide clear photos or videos of the damaged product and packaging

Failure to report transit damage promptly or to retain packaging may result in the claim being declined.

Shipping Delays & Courier Issues

Once an order has been handed over to the courier service, jcMoto is not responsible for delivery delays, transit issues, or lost shipments. Customers are required to contact the courier service directly using the tracking details provided.

We will assist where possible but cannot guarantee resolution for courier-related delays or failures.

Incorrect Address / Failed Delivery

Please ensure that all shipping details are accurate at checkout. jcMoto is not responsible for:

Delays or losses caused by incorrect or incomplete addresses
Failed deliveries due to customer unavailability

Any re-shipping costs incurred due to wrong address input will be borne by the customer.

Any re-shipping costs incurred due to failure of logistics partner will be borne by jcMoto

Customs Duties & Taxes

Any applicable customs duties, import taxes, or clearance charges are not borne by jcMoto and must be paid by the customer directly to the relevant authorities or courier service.

If you have any questions regarding shipping or need urgent assistance, please contact us prior to placing your order

Your privacy is important to us. jcMoto respects your privacy regarding any information we may collect from you across our website, www.jcmoto.in.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Shop Policies

Shipping Policy