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What should I do if I want to return an item?

If for any reason, you feel that the purchase you have made with us does not meet your needs, we will assist you with a prompt refund or exchange. Email or call us on the procedure for processing your return. Returns will not be accepted unless the same has been communicated to us through email or a call.

Am I eligible for a return?

Yes, if the items that you wish to return, for a refund or exchange, are in new/unused condition and include original product packaging with all the price/care/warranty tags. Please note that the original shipping charges are non-refundable. The cost of returning the goods will be borne by the customer.

How long do I have?

All returns for exchange or refund must be made within 3 days from the date of delivery of the shipment.


Which items are not eligible for a return or exchange?

  • Returns on items purchased under promotions/special deals will not be accepted, unless otherwise specified.

  • Products that have been customized for you cannot be returned.

  • You cannot return used or damaged products, unless they are covered by warranty and the same has been specifically discussed with us over email or phone call.


How soon will I get my refund?

Refunds will be made within 5 business days after inspection of the returned items at our warehouse to the same mode of payment used at time of ordering.


What should I do for an exchange?

In case you opt for an exchange, you can pick any item/s for an equivalent amount excluding shipping. A reshipment fee will be charged for the item you choose.


Your privacy is important to us. jcMoto respects your privacy regarding any information we may collect from you across our website,

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. 


Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

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